There are plenty of benefits associated with using outsourced support for your web host or server system, including 24 hour support, easy access to expert knowledge and lower server costs, yet many companies still choose to keep their hosting and server systems on site. Because some companies have yet to realize the benefits associated with outsourced support, they continue to do their own server support in-house, and actually waste thousands of dollars per year. Others refuse to outsource web hosting support, because they do not realize how easy it is to switch from on-site hosting to using off-site support. If you want to get outsourced support for your company, there are a few simple steps which you have to complete.
Find a Company Which Specializes in Outsourced Support
In order to outsource web hosting support, you will have to enter into dialogue with a company which specializes in outsourced support. Within minutes of explaining your needs, an experienced company will be able to let you know if they can cater for them. This quick dialogue can help you to find the right company for you. If you are unsure of the credentials of the company who you are contacting, it is usually possible to find reviews or testimonials to back up the reputation of that company.
Discuss a package
Before you transfer your support needs over to an outsourced support services company, you will need to negotiate a deal for the package which you want to purchase. Whilst some companies offer a wide range of fantastic, set packages which all include a variety of services, other companies can help you to create tailor made packages, meaning that you only need to pay for what you need to use. Many companies allow you to choose from a selection of services including server monitoring, web support, live remote access support and more.
The handover process will differ, depending on which outsourced support company you have decided to use. Your handover process will be explained to you in the run up to your support handover, and your new outsourcing company will be happy to help you with any issues that you may have during this time period. Everything will be set up to ensure that the transition is seamless and to make sure that neither you or nor your clients suffers any serious side effects because of it. Because server support is usually done remotely, you will not have to hand over any physical components to your new support company.